Terms and Conditions for Sundarban Leisure Tourism

Introduction

Terms and Conditions for Sundarban Leisure Tourism: Terms & Conditions, Welcome to Sundarban Leisure Tourism. These Terms and Conditions outline the rules and regulations for the use of our services, including bookings, tours, accommodations, and other related activities. By accessing and using our services, you agree to comply with these terms. If you disagree with any part of these terms, you may not use our services.

1. Definitions

  • “Company,” “we,” “us,” “our”: Refers to Sundarban Leisure Tourism.
  • “Client,” “you,” “your”: Refers to the person or entity using our services.
  • “Services”: Refers to the tours, accommodations, and other travel-related services provided by Sundarban Leisure Tourism.
  • “Website”: Refers to the official website of Sundarban Leisure Tourism, https://sundarbanleisuretourism.com/.
  • “Booking”: Refers to the reservation of any tour, accommodation, or service offered by the Company.

2. Acceptance of Terms

By making a booking with Sundarban Leisure Tourism, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.

3. Booking and Payment

3.1 Booking Process:

  • All bookings must be made through our website, authorized agents, or directly via phone or email.
  • A booking is considered confirmed only upon receipt of a non-refundable deposit or full payment, as specified at the time of booking.

3.2 Payment Terms:

  • Payment can be made via credit/debit card, bank transfer, or other methods specified by the Company.
  • The balance of the tour cost must be paid in full prior to the commencement of the tour, according to the payment schedule provided at the time of booking.

3.3 Cancellations and Refunds:

  • Cancellations must be made in writing and are subject to the following charges:
    • Less than 10 days before the date of travel: 100% of the package cost.
    • 10 to 20 days before the date of travel: 40% of the package cost.
    • 20 to 30 days before the date of travel: 50% of the package cost.
    • More than 45 days before the date of travel: Full refund, excluding processing fees.

4. Changes and Amendments

4.1 Changes by You:

  • Any request for changes to your booking must be made in writing. We will endeavor to accommodate your request but cannot guarantee that changes will be possible.

4.2 Changes by Us:

  • While we strive to operate all tours as advertised, we reserve the right to make changes due to unforeseen circumstances. Any significant change will be communicated to you as soon as possible.

5. Travel Documents and Requirements

5.1 Passport and Visas:

  • It is your responsibility to ensure that you have valid travel documents, including passports and visas if required.

5.2 Permits and Permissions:

  • Certain areas of the Sundarbans require permits for entry. Sundarban Leisure Tourism will assist in obtaining the necessary permits; however, it is your responsibility to ensure all required permissions are in place.

5.3 Health and Safety:

  • We recommend consulting with a healthcare provider for any necessary vaccinations or health precautions. You are responsible for carrying any personal medications and a basic first aid kit.

6. Conduct and Behavior

6.1 Code of Conduct:

  • You are expected to conduct yourself in a manner that is respectful to fellow travelers, guides, and local communities. Any behavior deemed inappropriate or disruptive may result in the termination of your tour without a refund.

6.2 Respect for Nature:

  • The Sundarbans is a protected area. You must adhere to all rules and guidelines set by local authorities and our guides to minimize environmental impact. Avoid littering, stay on designated paths, and maintain a safe distance from wildlife.

7. Liability and Insurance

7.1 Limitation of Liability:

  • Sundarban Leisure Tourism acts as an agent for suppliers and contractors providing accommodation, transportation, and other services. We are not liable for any injury, loss, damage, accident, delay, or irregularity caused by these suppliers.

7.2 Insurance:

  • We strongly recommend that you obtain comprehensive travel insurance covering cancellations, medical expenses, personal liability, and loss of personal belongings. It is your responsibility to ensure that your insurance is adequate for your needs.

8. Force Majeure

Sundarban Leisure Tourism shall not be liable for any failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, war, or other unforeseen circumstances.

9. Privacy and Data Protection

9.1 Collection of Data:

  • We collect personal information necessary for processing your booking and providing services. This includes your name, contact information, and payment details.

9.2 Use of Data:

  • Your personal data will be used to manage your booking, communicate with you, and improve our services. We may share your information with third-party suppliers as necessary for the operation of your tour.

9.3 Data Security:

  • We implement appropriate security measures to protect your personal information. However, we cannot guarantee absolute security and are not responsible for unauthorized access to your data.

10. Complaints and Dispute Resolution

10.1 Complaints:

  • If you have any complaints during your tour, you must immediately inform our guide or representative. We will strive to resolve the issue promptly.

10.2 Dispute Resolution:

  • Any disputes arising out of these Terms and Conditions shall be resolved amicably. If a resolution cannot be reached, the matter will be referred to mediation or arbitration as per applicable laws.

11. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

12. Miscellaneous

12.1 Entire Agreement:

  • These Terms and Conditions constitute the entire agreement between you and Sundarban Leisure Tourism. Any amendments or modifications must be made in writing and signed by both parties.

12.2 Severability:

  • If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Waiver:

  • The failure of either party to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

14. Special Provisions for Specific Tours

14.1 Wildlife Safaris:

  • Participants must adhere to the safety instructions provided by guides during wildlife safaris. The Company is not liable for any injuries or damages resulting from wildlife encounters.

14.2 Bird Watching Tours:

  • Participants should bring their own binoculars and bird guides. The Company provides expert guides but is not responsible for missed sightings due to weather or other natural conditions.

14.3 Cultural Tours:

  • Respect local customs and traditions during cultural tours. Unauthorized photography or filming of residents is prohibited.

14.4 Adventure Tours:

  • Participants in adventure activities such as trekking and kayaking must sign a waiver acknowledging the inherent risks. The Company provides safety equipment but is not responsible for accidents caused by participant negligence.

14.5 Custom Tours:

  • Custom tours are tailored to individual preferences. Specific terms and conditions, including payment and cancellation policies, will be provided when booking.

15. Amendments to Terms and Conditions

Sundarban Leisure Tourism reserves the right to amend these Terms and Conditions at any time without prior notice. The latest version will be available on our website and will apply to all bookings made after the date of amendment.

16. Marketing and Promotions

16.1 Use of Images:

  • Sundarban Leisure Tourism may use photographs and videos taken during tours for promotional purposes. If you do not wish to appear in our marketing materials, please write before your tour.

16.2 Promotional Offers:

  • Promotional offers and discounts are subject to specific terms and conditions, which will be communicated at the time of the offer.

16.3 Feedback and Reviews:

  • We value your feedback and may request reviews post-tour. Your reviews may be published on our website and social media platforms.

17. Special Requirements

17.1 Dietary Requirements:

  • Please inform us of any dietary restrictions or preferences at the time of booking. We will do our best to accommodate your needs but cannot guarantee specific dietary options.

17.2 Accessibility:

  • If you have any mobility issues or require special assistance, please notify us in advance. We will endeavor to make appropriate arrangements.

18. Children and Minors

18.1 Age Restrictions:

  • Some tours and activities may have age restrictions. Please check with us before booking if you are traveling with children.

18.2 Supervision:

  • Children under 18 must be accompanied by an adult guardian at all times during the tour. The guardian is responsible for the child’s safety and behavior.
Terms & Conditions